Returns & Exchanges

We want you to be fully satisfied with your skincare routine, which is why we offer a 30-day return policy for products purchased directly from our UK store. If a product doesn't meet your expectations, we are committed to making it right through an exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the products are at least half-full to qualify for our satisfaction guarantee.

• 3.
  Ship to our UK Warehouse

  Affix the provided return label or address the package to our designated UK fulfillment center using a tracked shipping service.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 3-5 business days.